Terms and Conditions

Please read the following important terms and conditions before you place an order for our Skill Share Programme and check that they contain everything which you want and nothing to which you are not willing to agree.

Summary of a consumer’s cancellation rights:

You have a 14 day right to change your mind and get a full refund in most cases.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • We’, ‘us’ or ‘our’ means The Development Hub; and
  • You’ or ‘your’ means the person buying The Skill Share Programme from us. Where the person buying an online training course is an organisation then reference to youor your also includes the employees of the organisation who are being provided with The Skill Share Programme on behalf of the employing organisation.
  • ‘course materials’means the various course materials comprising The Skill Share Programme accessible via the Training Platformme and which may be revised and updated from time to time.
  • Terms” mean these Terms and Conditions for Online Training Courses.
  • ‘Training Platform’means the part of our website which provides access to our online training courses.

If you do not understand any of this contract and want to talk to us about it, please contact us by:

  • Email: info@devhubuk.org (Monday to Friday: 9am to 5pm (London time)); or
  • Telephone: +44 (0) 20 7060 1335 (Monday to Friday: 9am to 5pm (London time)).

Who are we?

We are The Development Hub Limited (trading as The Development Hub, a company registered in England and Wales under company number: 13729282. We are a social enterprise.

Our registered office is at 2 Forewood Cottages, Peppering Eye Lane, Battle, TN33 0ST.

  1. Introduction

1.1 If you buy The Skill Share Programme from us you agree to be legally bound by this contract.

1.2 You may only buy The Skill Share Programme from us for use as a bona fide course participant for your own personal training and development use or as a organisational customer for the bona fide course participation for your own employee’s personal training and development use.

1.3 This contract is only available in English. No other languages will apply to this contract.

1.4 When buying an online training course you also agree to be legally bound by our terms and conditions (https://devhubuk.org/termsconditions/ which forms part of this contract as though set out in full here.

1.5 These Terms apply solely in relation to The Skill Share Programme and they do not apply in relation to any of our other products and services including, without limitation, public and in-house training courses, advocacy, policy engagement, advisory or research services.

  1. Information we give you

2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

2.1.1 contact us via info@devhubuk.org

2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).

2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

  1. Your privacy and personal information

3.1 Our Privacy Policy is available at https://devhubuk.org/termsconditions/

3.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us if you have a query or complaint about the use of your personal information.

  1. Ordering an online training course

4.1 Below, we set out how a legally binding contract between you and us is made for the provision of an online training course.

4.2 If:

4.2.1 you are booking The Skill Share Programme as a consumer then:

(a) you make a booking by completing our online booking form. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us; and

(b) when you make a booking, at the end of the online booking process (e.g. when you click on the “Submit” button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.

4.2.2 you are ordering an online training course as an organisation then:

(a) if you are placing a booking for one employee then you may use the online booking form. Clauses 4.2.1(a) and 4.2.1(b) shall continue to apply. You must state the full company name of the employing organisation; and

(b) if you are placing a group booking which is any booking for more than one employee then you may book for one individual and then use the discount codes embedded in the acknowledgement email for that booking to receive the discount on subsequent places.

4.5 If you are under the age of 18 you may not enrol on an online training course.

4.6 You must provide us with accurate and complete registration information and that it is your responsibility to update us of any changes to that information (including your email address) by contacting us using the contact details at the top of this page.

  1. No right to cancel

5.1 When you complete and submit an online registration form and pay:

5.1.1 you consent to participate in The Skill Share Programme; and

5.1.2 you acknowledge that this means you lose your right to cancel after 14 days has elapsed.

5.2 This means that once we confirmed your registration and once 14 days have passed, you will not have the right to cancel this contract and you will not be entitled to a refund unless the online training course is faulty.

5.3 This does not affect the rights you have if the online training course is faulty.

5.4 Substituting course participants – organisation customers only. Where we have provided a group booking discount, if you have a course participant who leaves your organisation early or otherwise has a serious change in their personal circumstances, then we will consider any request to substitute the place to a replacement course participant as soon as reasonably possible but we reserve the right whether to grant or refuse a substitution in our sole and absolute discretion. In order to help us make the determination, we may request that you provide us with reasonable evidence of the situation.  Failure to provide reasonable evidence may impact our decision to grant or refuse an extension.

  1. Permission to use the The Skill Share Programme and Training Platform

6.1 When you enrol on an online training course you will not own the digital content or any of the course materials or the Training Platform. Instead we give you permission to use the digital content, course materials and Training Platform (also known as a ‘licence’) for the purpose of you using and enjoying them according to these Terms.

6.2 The Skill Share Programme course and course materials:

6.2.1 are personal to you. You can use it wherever you want in the world but only if you comply with local laws;

6.2.2 are non-exclusive to you. We may supply the same or similar course materials to other users;

6.2.3 may not be:

(a) copied by you;

(b) changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it);

(c) combined or merged with, or used in, any other computer program;

(d) distributed, sold or in any other way commercially exploited by you to any third party;

6.2.4 does not include updates or new versions; and

6.2.5 contains information which is owned by us or third parties or both. You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings.

6.3 Except where you have permission to use an online training course under this clause 8, you will not obtain any rights of ownership or other rights (of whatever nature) in the digital content or course materials or in any copies of them, and you will not obtain any rights of ownership or other rights (of whatever nature) in the Training Platform.

  1. Use of the Training Platform

7.1 All of our online training courses are operated through the Training Platform. As a condition of your use of the Training Platform, you agree not to use the Training Platform:

7.1.1 in any manner that disrupts the operation of the Training Platform or our business;

7.1.2 to distribute viruses or malware or other similar harmful software code;

7.1.3 for purposes of promoting unsolicited advertising or sending spam;

7.1.4 to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);

7.1.5 in any manner that harms minors;

7.1.6 to promote any unlawful activity;

7.1.7 to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;

7.1.8 to gain unauthorised access to or use of computers, data, systems, accounts or networks; or

7.1.9 to attempt to circumvent password or user authentication methods

7.1.10 to commit any act of fraud; or

7.1.11 for any purpose that is unlawful under any applicable law or prohibited by these Terms.

7.2 In order to use the Training Platform you will be provided access to an account.  You agree that you are solely responsible for keeping your username, password and other account details (together “ID”) confidential. If you become aware of any unauthorised use of your ID then you must let us know without delay. We will not be responsible for any loss or damage you may suffer if a third party gains unauthorised access to your account, unless we have been negligent. If you are an organisation customer then you are responsible for ensuring your employees keep their ID details confidential. You are responsible for the use of the online training courses by your employees and for preventing unauthorised use of their IDs. You must ensure that your employees comply with these Terms and all reasonable licence terms made available on our website.

7.3 If we reasonably believe that your ID is being used in any way which is not permitted by these Terms, we reserve the right to suspend access rights immediately on giving notice to you and to block access to an ID until the issue has been resolved.

  1. Accuracy of information of the The Skill Share Programme and course materials

8.1 The contents of The Skill Share Programme and course materials provided is not intended to provide legal, tax or other advice in relation to any particular situation or contemplated transaction. Any reliance that you may place on the information on the online training course or course materials is at your own risk.

  1. Availability of the Training Platform

9.1 While we try to make sure that the Training Platform is accurate and up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Training Platform will be fit or suitable for any purposes. Any reliance that you may place on the Training Platform is at your own risk.

9.2 While we try to make sure that the Training Platform is available for your use, we do not promise that the Training Platform is available at all times nor do we promise the uninterrupted use by you of the Training Platform.

  1. Payment

10.1 We will do all that we reasonably can to ensure that all of the information you give us when paying for the digital content is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3.1) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

10.2 All payments by credit card or debit card need to be authorised by the relevant card issuer.

10.3 The price of the digital content:

10.3.1 is in pounds sterling (£)(GBP);

10.323 payments do not include the cost of any bank charges.

  1. Nature of online training courses

11.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, that the online training course:

11.1.1 is of satisfactory quality;

11.1.2 is fit for purpose; and

11.1.3 matches its description.

11.2 We must provide you with an online training course that complies with your legal rights.

11.3 When we provide access to our online training courses and Training Platform:

11.3.1 we will use all reasonable efforts to ensure that our website is free from defects, viruses and other malicious content;

11.3.2 we do not promise that our online training courses are compatible with any third party software or equipment except where we have said that it is on our website;

11.3.3 you acknowledge that there may be minor errors or bugs in it; and

11.3.4 you acknowledge that we reserve the right to right in our discretion to make changes to the online course content and the functionality of the Training Platform at any time provided it does not reduce the content or functionality.

  1. Faults with an online training course

12.1 For more detailed information on your rights and what you should expect from us, please:

12.1.1 contact us via info@devhubuk.org;

12.2 If there is a fault with any of our online training courses then please contact us using the contact details at the top of this page, if you want us to repair the online training course;

  1. Limitation on our liability

13.1 This clause applies to limit our liability where you are acting as a consumer for the purposes of the Consumer Rights Act 2015.  Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

13.1.1 losses that:

(a) were not foreseeable to you and us when these Terms were formed; or

(b) that were not caused by any breach on our part; and

13.1.2 business losses.

13.2 Clauses 15.2 to 15.6 apply to limit our liability where you are not acting as a consumer. For example you are a bank who is looking to provide training for your staff. The extent of our liability under or in connection with these Terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this clause 15.3 to 15.6.

13.3 Subject to clause 15.6, our total liability to you shall not exceed the lower of the invoice value for the online training course and in the case of a group booking the sum of £1,000.

13.4 Subject to clause 15.6, we shall not be liable for consequential, indirect or special losses.

13.5 Subject to clause 15.6, we shall not be liable for any of the following (whether direct or indirect):

13.5.1 loss of profit;

13.5.2 loss of or corruption to data;

13.5.3 loss of use;

13.5.4 loss of production;

13.5.5 loss of contract;

13.5.6 loss of opportunity;

13.5.7 loss of savings, discount or rebate (whether actual or anticipated); or

13.5.8 harm to reputation or loss of goodwill.

13.6 Notwithstanding any other provision of these Terms, the liability of the parties shall not be limited in any way in respect of the following:

13.6.1 death or personal injury caused by negligence;

13.6.2 fraud or fraudulent misrepresentation; or

13.6.3 any other losses which cannot be excluded or limited by applicable law.

  1. Events beyond our control

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.  We cannot guarantee that the Training Platform will always be continuously available and from time to time we may need to suspend access or take the Training Platform offline to carry out essential maintenance.

  1. Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

  1. Variation

No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 18. We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on our website and by continuing to use and access the Training Platform following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

  1. Disputes

17.1 We will try to resolve any disputes with you quickly and efficiently.

17.2 If you are unhappy with:

17.2.1 any of our online training courses;

17.2.3 our service to you; or

17.2.4 any other matter,

please contact us as soon as possible.

17.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know as soon as reasonably possible that we cannot settle the dispute with you.

17.4 If you want to take court proceedings, the English courts will have exclusive jurisdiction in relation to this contract.

17.5 The laws of England and Wales will apply to this contract.

17.6 If any provision of these Terms shall be held to be invalid, illegal or unenforceable, in whole or in part, such provision shall to that extent be deemed not to form part of these Terms but the enforceability of the remainder of these Terms  shall not be affected.

Updated 12 January 2024


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